I absolutely love this bag! Initially, I was looking at getting either the BRIGHTON II, LIBERTY - TOTE or ROSSEAU MID II backpacks, but as someone who carries a lot of stuff to work, I am so glad that I got this backpack!
In my opinion, it is the perfect size and comes with so many awesome features - stylish, durable outside material which (although not yet tested) seems like it will withstand rain and snow, large main compartment with padding at the bottom and multiple pockets to organize your belongings, optional organization insert, spacious front pocket with a clasp for your keys, lined side pocket for glasses, top pocket for a bus pass and some granola bars, two side pockets which firmly hold your bottles and prevent them from sliding out, separate protected back pocket for your laptop (mine is 13" so I have quite a bit of room), back padding which was something I didn't know I needed, and the best surprise: a pocket on the back for your passport or other belongings.
I think that the only part that I would modify is the sizing of the side bottle pockets. They hold all of my reusable bottles, except my YETI bottle. Overall, compared to other backpacks that I have looked for, this one takes the cake! I find that a lot of backpacks come with only a few pockets and not a lot of storage, so I am super happy that this was not the case for this backpack.
Also, GREAT customer service! They were really friendly and responded very quickly to my inquiries.